How Do I Check My Order Status?
If you are a registered customer, you can access your order history by logging into your account using the credentials you used to create your account. You will find the “My Account” link located at the top of each page. Once you have accessed your account, you can see your “Order History”. Select the order number to view details. If you are not a registered user, you can contact Customer Concierge at (212) 244-1230 from the USA or Canada and (800) 722-7028 from anywhere else or by submitting an email via the Contact Us section on our site.
Concierge hours are 8:30am to 5pm (EST) Monday through Friday with the exception of holidays.
How Do I Cancel An Order Or Backorder?
IN STOCK ORDERS: Orders are authorized and processed real-time so canceling an in stock order is very difficult. If you need to cancel, please contact Customer Concierge at (800) 722-7028 / (212) 244-1230 or by submitting an email via the Contact Us section on our site as soon as possible after the order has been placed. If the order has already been processed, you will need to follow the Returns process to return the product for a refund or online store credit.
Out of stock/backorders: Any orders or parts of orders that are out of stock will be canceled. You will be notified via email if your order, or any part of your order, has been canceled.