How Do Special Orders Work?
Please note that all special order items take 10 to 12 weeks to be made from the time of purchase. Your credit card will be charged when a special order is placed. All special order items are final sale and cannot be returned. If you have any questions, please contact Customer Concierge at (800)722-7028 (USA toll free) or (212) 244-1230.
How Are Products Shipped?
Orders placed before 2:00pm EST will generally be shipped out on the same day*. Orders placed after 2:00pm EST will generally be shipped out on the following day with the exception of orders placed on a Friday. Those orders will ship out on the following Monday or next Business day (if Monday is a holiday). You will be notified via email once your order has been shipped. Shipping times can vary based on method chosen and delivery location. We currently do not ship to PO Boxes.
Orders are shipped via the method chosen at the time the order was placed. Please note that all shipping times are in business days. We currently offer 3 shipping methods for Domestic orders: Ground, 2-Day Shipping, and Overnight Shipping.
*Note that there could be a delay in processing your order if we encounter any issues with the billing information provided.
What Is Your Return Policy?
Effective Date: November 2017
We will accept returns** only for items purchased through the Judith Ripka Fine Jewelry online store that are received back with a valid Return Merchandise Authorization # (RMA) (see below) within 14 days from delivery date for a refund or 30 days from delivery date for an online store credit. Returns received back after 30 days from delivery date will not be accepted. Please note that shipping charges are non-refundable. We do not do exchanges. You may return for a refund or online store credit and place a new order for the item, size and color of your choice.
**No returns are allowed on Final Sale items. All sales are final.
All returns MUST meet the following criteria:
- No signs of being worn
- All tags must be attached
- All original packaging must be included
- No COD (Cash/Check on Delivery) packages will be accepted
All returns require a valid Return Merchandise Authorization # (RMA). You must include the RMA# on the shipping label in order for your return to be processed.
You can request your RMA # by clicking HERE.
Failure to return merchandise as listed above will result in the return being rejected and returned to the customer without credit. You will be contacted via phone and/or email if your return is being rejected. Your return will be sent back to the shipping address on your original order. You may also be charged a $13 rejection processing fee for all rejected returns.
We recommend that you ship your return using a carrier who will provide your package with a tracking number to ensure that your package is returned to our warehouse. We suggest that you use FedEx, UPS or Insured Parcel Post for your return. We recommend insuring your package. We are not responsible for any returned packages that are lost in transit. We encourage you to use the most economical shipping method for your return. If your return warrants reimbursement of shipping costs, we cannot reimburse you for an amount greater than your original shipping cost.Returns are to be shipped to:
1 Wholesale Way
Cranston, RI 02920
Once a return arrives at our warehouse, it will take us 7-10 days to receive, inspect and process. You will be notified via email once your return has been completed.
You should see a refund post to your credit card account within 2-4 business days. Please note that your banking institution may require additional days to process and post this refund to your account once they have received the information from us.
Returns, refunds and online store credits may be made at the discretion of Judith Ripka Fine Jewelry.
What Happens If My Shipment Is Refused/Cannot Be Delivered?
Shipped items that are either refused by the customer or cannot be delivered by the carrier, will be returned to us and the customer will be credited for the product cost and tax, less shipping and handling. Customer will be required to place a new order and will be responsible for any associated shipping charges.
How Do I Update My Account Information?
If you are a returning customer, you can easily update your information by logging into your account. You will find the “My Account” link located in the top of each page. Once you have accessed your account, you can click on the “Account Information” link to update your account information.